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Our Purpose

At IT Decisions, our guiding purpose is to act as a part of your business. Our team of professionals strive to make sure your network is safe and secure, your systems are up to date and performing properly, and your productivity isn’t interrupted by unnecessary downtime.

 

And it’s our mission to build and maintain successful long-term relationships with every customer we serve, without requiring cumbersome contracts or multi-year service agreements.

 

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Our Approach

The approach at IT Decisions is different than that of most other IT companies. For instance, you won’t find a sales person or account executive on staff at IT Decisions. Instead, we focus on taking care of our customers and let our reputation sell itself!

 

More opportunities might present themselves if we went looking for them, but we always want to grow at a pace that allows us to maintain the core values and company culture that allowed us to become successful in the first place.

 

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Our Results

We always take care of our customers, period. And we’re not the only ones that think so. Our clients say it best…

 

“Communication, customer service, education, and great people… from our experience, these are the heart of IT Decisions.”

 

“The team at IT Decisions know what they are doing, provide exceptional and prompt service, and have saved us time and money in the process.”

 

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IT Decisions Johnson City

Our location in Johnson City, TN serves the northeast Tennessee and southwest Virginia areas, including Johnson City, Kingsport, Bristol, Greeneville, Elizabethton, Morristown and Abingdon.

 

IT Decisions Harrisonburg

Our office in Harrisonburg, VA serves the Shenandoah Valley area of northern Virginia including Harrisonburg, Staunton, Woodstock, Winchester, Front Royal, Charlottesville, and Franklin, West Virginia.