Tri-Cities Office

I want to thank you for the excellent service and follow-through you provided this month. You understood the urgency of our need and fulfilled it as though you had no other clients, although I am well aware that is not the case.  The services were not just timely, but were performed in the professional manner that we have come to expect from IT Decisions.

Amy K., Appalachian Environmental Resources
Johnson City, TN

IT Decisions has allowed us to control the cost of our IT support by only providing the type expertise we need when we need it. They provide all the resources we need for large projects, can provide coverage no matter who is on vacation or sick, and there is no time we would otherwise have our own expensive resources with nothing to do.

Ken K., Appalachian Orthopaedic Associates
Kingsport, TN

Kent and his staff at IT Decisions have been working with our department for several years.  His entire staff is extremely knowledgeable and have always been eager to assist us.  I have been extremely impressed with their computer knowledge and the timely fashion in which they address the problem(s) at hand…I HIGHLY RECOMMEND Kent and his entire staff; they are amicable and easy to work with.

Elonza P., Elizabethton Police Dept.
Elizabethton, TN

In the past couple of weeks, I have called in to the support dept. with a few items I needed help with. I want to comment about how knowledgeable both Josh and Mitchell are and how much they will go above and beyond to “make sure everything works”. They are always courteous and patient. I just wanted to say thank you.

Debbie S., Snyder Signs
Johnson City, TN

Over the past six years we have successfully tackled small daily issues and large projects like replacing our servers with IT Decisions. Their employees are all very knowledgeable and delightful to work with. We trust them because they have proven they are available when we need them and they are looking out for our best interest. We feel very blessed to have a true partnership with IT Decisions.

Becky F., Shafer Insurance
Knoxville, TN

We operate a large business with considerable data and network equipment that covers 26 separate locations, yet IT Decisions helps keep our technology costs reasonable, and that is important for us in that we are a non-profit. Their staff is extremely knowledgeable and professional…We have enjoyed a long relationship with IT Decisions and plan on continuing that for many years to come.

Steve C., Dawn of Hope
Johnson City, TN

We really appreciate all the service you’ve provided us over these many years. Your level of dependability and high quality service is truly outstanding, and very impressive compared to other service providers of any sort, especially these days… I’m sure we will continue to need your help for many, many years to come!

Tammy M., Comfort Systems USA
Bristol, VA

Since taking you and your team on as our IT partners, your company has exceeded our expectations the vast majority of the time. Your team is always professional, pleasant, accommodating and great at what they do. Today however was exceptional, the quick response without a moment of hesitation to come over, diagnose the problem, get us back up and running in only a few hours with one of your servers was again, exceptional! We really appreciate it.

Tom S., The Firehouse Restaurant & Catering
Johnson City, TN

Operating a small business means that you have to rely on the expertise of people and companies who have specialized skill sets. Ross and the team at ITDecisions know what they are doing, provide exceptional and prompt service, and have saved us time and money in the process. Their skill to solve issues that arise and their dedication to our company’s needs have helped to turn IT issues into IT solutions quickly. I recommend their services to anyone who may be looking for an IT solutions partner that will last.

Paul R., Riner Rentals
Harrisonburg, VA

Friendship Industries understood our IT needed to play a bigger role in our growth. We had reached the tipping point – our current structure could no longer handle all our technology needs. That is when we looked to IT Decisions. IT Decisions stepped in seamlessly to help streamline our processes while improving our performance and security. Their customer care has been top-notch, working with our employees quickly and efficiently to make sure we have minimal down time.

George H., Friendship Industries
Harrisonburg, VA