Johnson City: (423) 282-0802 | Harrisonburg: (540) 908-4223
Johnson City: (423) 282-0802 | Harrisonburg: (540) 908-4223



Happy customers keep our business running.

Our “No Sales, No Contracts, No Excuses” philosophy means we rely on satisfied customers to keep coming back and build our business by spreading the word about IT Decisions.

We don’t believe in flashy ad campaigns or pushy sales cold calls. We get and keep new clients by using our experienced team to keep every customer happy with their IT services!

Read what our clients have to say about working with IT Decisions!

“A Top Notch Business”

We could not be more pleased! We love your staff that we have worked with – Rob, Chad and Jonathan! They are so great to work with and are quick to respond to anything we ask! Thank you for all your help, suggestions, and patience while decisions were made. You all are a top notch business and we will recommend your services!

Cindy C., Preston Construction Company
Johnson City, TN

“Professional Yet Personable”

We chose IT Decisions because of their local presence in Harrisonburg as well as the large support team in Tennessee. We appreciate the knowledge and experience that they have brought to multiple larger projects as well as supporting the day to day IT needs of our four branches. In addition their staff are professional and yet very personable, so we thoroughly enjoy working with them. We look forward to many more years of continued partnership.

Pam M., Park View Federal Credit Union
Harrisonburg, VA

“Chad Saved the Day”

I just wanted to let you know how much we appreciate Chad and the work he does here at AOK. He literally “saved the day” for us today. Our HVAC unit system has a web interface and the HVAC techs were on site and needed one of their remote techs to access the interface but it was blocked. Chad was able to fix the issue, which allowed their remote tech access which in turn resolved our A/C issues. The local HVAC guy even wrote on our ticket (attached) that “Chad saved the day” and was very grateful to him as well. Chad is always willing to dive into any problem and find a resolution, this is only one example of the great work he does. We really do appreciate everything he does for AOK and consider him part of our AOK family.

Rebecca S., Associated Orthopaedics of Kingsport
Kingsport, TN

“Above and Beyond the Call of Duty”

Communication, customer service, education, and great people… from our experience, these are the heart of IT Decisions. Whenever we have an issue, they are quick to respond, they answer all my questions, they ask me questions to make sure what they are planning will indeed meet our needs in the most cost effective way, and they circle back and let me know what they discovered and did. They go above and beyond the call of duty to make sure we are getting the most we can out of our technology – including coming to staff meetings and educating us all. I really appreciate that there is a deep bench of support through IT Decisions. The remote team and the local team pair up to meet our needs in a time efficient manner. Everyone we have worked with has been professional, personable, knowledgeable and committed to addressing the issues as painlessly as possible. We look forward to the next evolutions in technology knowing that IT Decisions will be there to help us navigate the changes.

Rosanne J., Blue Ridge Architects
Harrisonburg, VA

“Extremely Knowledgeable and Professional”

We operate a large business with considerable data and network equipment that covers 26 separate locations, yet IT Decisions helps keep our technology costs reasonable, and that is important for us in that we are a non-profit. Their staff is extremely knowledgeable and professional, and when necessary they are extremely responsive. We have enjoyed a long relationship with IT Decisions and plan on continuing that for many years to come.

Steve C., Dawn of Hope
Johnson City, TN

“Dependability and High Quality Service”

We really appreciate all the service you’ve provided us over these many years. Your level of dependability and high quality service is truly outstanding, and very impressive compared to other service providers of any sort, especially these days… I’m sure we will continue to need your help for many, many years to come!

Tammy M., Comfort Systems USA
Bristol, VA

“Extremely Professional and Easy to Work With”

Ross and the entire team over at IT Decisions have been extremely professional and easy to work with. They are always quick to respond and are always willing to go the extra mile to meet your needs. Working with IT Decisions has helped us save time and money with improved performance and security. I highly recommend IT Decisions for anyone with IT needs.

Brad R., Local Chop & Grill House
Harrisonburg, VA

“Exceeded Our Expectations”

Thanks again for helping us choose the proper components to meet our needs and create our system. It has worked flawlessly for us from the start. You have exceeded our expectations and we really appreciate your help.

Todd. R., The Good Company
Johnson City, TN

“IT Decisions Stepped In Seamlessly”

Friendship Industries understood our IT needed to play a bigger role in our growth. We had reached the tipping point – our current structure could no longer handle all our technology needs. That is when we looked to IT Decisions. IT Decisions stepped in seamlessly to help streamline our processes while improving our performance and security. Their customer care has been top-notch, working with our employees quickly and efficiently to make sure we have minimal down time. Friendship Industries and I appreciate IT Decisions’ experience, service, and advice.

George H., Friendship Industries
Harrisonburg, VA

“Understood the Urgency of Our need”

I want to thank you for the excellent service and follow-through you provided this month. You understood the urgency of our need and fulfilled it as though you had no other clients, although I am well aware that is not the case. The services were not just timely, but were performed in the professional manner that we have come to expect from IT Decisions.

Amy K., Appalachian Environmental Resources
Johnson City, TN

“Knowledgable and Delightful to Work With”

Over the past six years we have successfully tackled small daily issues and large projects like replacing our servers with IT Decisions. Their employees are all very knowledgeable and delightful to work with. We trust them because they have proven they are available when we need them and they are looking out for our best interest. We feel very blessed to have a true partnership with IT Decisions.

Becky F., Shafer Insurance
Knoxville, TN

“Accommodating and Patient”

Thanks again for handling the transition so well, for being sensitive to our daily need to continue to do business and for being so accommodating and patient to each and every staff member here. Most people here can’t really appreciate the difference with this time versus the previous ones, this is my 3rd time around and “I appreciate the difference”.

Tom S., The Firehouse Restaurant & Catering
Johnson City, TN

“Saved Us Time and Money”

Operating a small business means that you have to rely on the expertise of people and companies who have specialized skill sets. Ross and the team at IT Decisions know what they are doing, provide exceptional and prompt service, and have saved us time and money in the process. Their skill to solve issues that arise and their dedication to our company’s needs have helped to turn IT issues into IT solutions quickly. We have been very pleased with the ease of troubleshooting issues that arise as well as the prompt and professional service we always receive. I recommend their services to anyone who may be looking for an IT solutions partner that will last.

Paul R., Riner Rentals
Harrisonburg, VA

“Conducts Business with Integrity”

From the very beginning I was impressed by Kent’s knowledge and understanding of the information technology discipline. He conducts business with integrity and his concern for the client is evident. I would highly recommend Kent to anyone considering the use of an outside professional.

Tom S., Appalachian Christian Village
Johnson City, TN

“So Blessed to Have Your Company Assisting Us”

IT Decisions has ALWAYS done such a fabulous job for us and Kingsway Charities and all the staff are SO BLESSED to have your company assisting us with all our computer needs. Kingsway Charities could not do what we do without the TREMENDOUS support from you and all your staff! Thank you so much!

Mary Ann B., Kingsway Charities
Bristol, VA

“A Pleasure to Do Business With”

The efficiency of IT Decisions is outstanding and they are a pleasure to do business with. No matter the time or day, they are there and available. Ross and his team are a class act. We highly recommend them.

Donnie S., Harman Construction
Harrisonburg, VA

“Allowed Us to Control the Cost of Our IT Support”

IT Decisions has allowed us to control the cost of our IT support by only providing the type of expertise we need when we need it. They provide all the resources we need for large projects, can provide coverage no matter who is on vacation or sick, and there is no time we would otherwise have our own expensive resources with nothing to do.

Ken K., Appalachian Orthopaedic Associates
Kingsport, TN

“Always Responsive and Helpful”

Working with your organization has been a more than pleasurable experience. Someone has always been responsive and helpful with us. More importantly, your staff has been patient with us.

Chad B., Armstrong Construction
Kingsport, TN

“Amicable and Easy to Work With”

Kent and his staff at IT Decisions have been working with our department for several years. His entire staff is extremely knowledgeable and have always been eager to assist us. I have been extremely impressed with their computer knowledge and the timely fashion in which they address the problem(s) at hand. In addition to addressing our computer/network problems, they have actually taken the time to explain what and how they fixed the existing problem. I HIGHLY RECOMMEND Kent and his entire staff; they are amicable and easy to work with.

Elonza P., Elizabethton Police Department
Elizabethton, TN

“They Will Go Above and Beyond”

In the past couple of weeks, I have called in to the support dept. with a few items I needed help with. I want to comment about how knowledgeable both Josh and Mitchell are and how much they will go above and beyond to “make sure everything works”. They are always courteous and patient. I just wanted to say thank you.

Debbie S., Snyder Signs
Johnson City, TN

“IT Decisions Has Always Been There for Us”

As our business has grown over the years so has the level of complexity in our IT needs. IT Decisions has always been there for us, even during off hours. They make life much easier and coming from someone who is virtually computer illiterate, that says a lot!

Kathie B, A&J Development and Excavation
Mount Crawford, VA

“Extremely Responsive, Professional, and Accommodating”

You’ve got great guys that I really like working with! Jeff, Doug, Ross, Trey, Mitch, Blaise – all have been extremely responsive, professional, and accommodating of all my eccentricities!

Brian N., Mattern & Craig
Johnson City, TN

Let us know what you thought!

Are you an IT Decisions client who wants to share your experience working with us? Good or bad, we want to know what you thought about our services and what we can improve in the future.

Send us a testimonial now!