Johnson City: (423) 282-0802 | Harrisonburg: (540) 908-4223
Johnson City: (423) 282-0802 | Harrisonburg: (540) 908-4223


Our Philosophy

The IT Decisions Philosophy

It has always been our mission to work with our customers to build long-term relationships by providing a dramatically different IT support experience. In fact, that’s the entire secret to our success! Here’s what we mean by dramatically different…

No Sales!

Happy customers tell their friends and colleagues about IT Decisions, and by keeping the customers we’ve earned over the years, we grow by simply picking up the phone. More opportunities might present themselves if we went looking for them, but we always want to carefully grow at a pace that allows us to maintain the commitments we’ve made to our existing customers as well as preserve the family oriented business culture that made us so successful in the first place.

No Contracts!

We would prefer that our customers continue doing business with us out of appreciation rather than obligation. IT Decisions doesn’t require your company to enter into a long-term contract in order to get the best services or pricing. That’s because we believe we’re more accountable in a relationship that must be continuously earned, and our customers seem to agree with us on that. So we offer the majority of our services either on-demand or month-to-month.

No Excuses!

IT Decisions is a service provider, and by “service” we mean customer service. It’s our responsibility to communicate well and meet the needs of our clients with competent people and effective solutions. Our team always works hard to get it right the first time, and we’re committed to taking responsibility for our products and services. When IT Decisions implements a solution, we make sure it works properly, and if for some reason it doesn’t, we go back to the drawing board and correct the problem.

Committed to Our Employees

We’ve said it before and we’ll say it again, IT Decisions is locally owned and not for sale! Why does that make us unique? Well, it seems that most IT companies are built to be sold rather than built to provide a good place for good people to work. Simply put, that’s not our plan. People are our greatest asset, and the proof of that is in the quality of our staff and the commitment they have to their work. Our employees matter, and we support them while also encouraging them to support each other. We just think that’s a better way to operate!

Committed to Our Community

We’re all in this together, and IT Decisions has a responsibility to be a positive influence in the lives of others in our community. That’s why we regularly set aside resources to help support local charities and non-profit organizations. We’re proud to be able to partner with others to make a difference in our community!

Meet Our Community Partners
healing hands health center logo
Coalition For Kids

Coalition for Kids is located in Johnson City, TN. C4K focuses on moral, spiritual and academic development for underprivileged children, and provides the necessary leadership to give kids an equal opportunity to achieve their dreams and become productive members of the community.

The Collins Center

The Collins Center is a sexual assault response and advocacy organization that serves Rockingham County and the City of Harrisonburg. For thirty years, the Collins Center has offered support to victims, survivors, and their family members through its many programs and services.

Dawn of Hope

Dawn of Hope, also located in Johnson City, TN, has a long standing partnership with IT Decisions. The mission of Dawn of Hope is to provide high quality, caring, individualized services to enrich the lives of adults with intellectual and developmental disabilities in northeast Tennessee.

Friendship Industries

Friendship Industries, located in Harrisonburg, VA, develops and maintains employment and training opportunities for persons with disabilities in integrated work environments. Founded in 1964, Friendship Industries was the first organization in the community to provide real work and training opportunities for persons with disabilities.

United Way of Bristol

The United Way of Bristol brings people and resources together to advance the common good by focusing on the building blocks of a good life. The mission of the United Way of Bristol is to bring together resources to help people in our community live healthy, productive lives.

Kingsway Charities

Kingsway Charities, located in Bristol, VA, warehouses medications and medical supplies received from pharmaceutical donors and dispenses the donations to qualified medical teams serving the poor worldwide. Since 1994, Kingsway Charities has provided medications and supplies to more than 11,000 mission teams serving in 145 countries.

Mountain Mission School

Mountain Mission School is a non-denominational Christian mission located in Grundy, Virginia. Mountain Mission School serves as a home, church, and school to at-risk youth from around the country and the world, and is dedicated to helping “MMS Kids” grow to lead productive, Christ-centered lives that glorify God.

The Community Foundation

The Community Foundation of Harrisonburg & Rockingham County enables people who love their community to easily give back. Individuals, families, corporations, and others establish charitable funds for the benefit of their favorite nonprofit organizations. Also part of The Community Foundation is the Great Community Give where there is one day when the entire community can give through the Great Community Give platform and support 85 different nonprofit organizations.

Agape Women’s Services

Agape is a nonprofit pregnancy resource center and state licensed medical clinic serving our communities in Johnson City and the Tri-cities area. Agape Women’s Services to provide cost-free services that include: lab-grade pregnancy testing, pregnancy consultations, STI testing, and Limited OB ultrasounds.

Keystone Dental Care

Keystone Dental Care is a non-profit dental clinic founded in 1999 in Johnson City, Tennessee, with the mission of providing basic dental care to adults 19 years or older who meet federal poverty guidelines. They are funded by State grants, but also depend on private donations and local community support to keep the clinic operational.

Doe River Gorge

Doe River Gorge is located along the Doe River outside Elizabethton, Tennessee and is operated by Doe River Gorge Ministries, a Christian organization that offers outdoor camps and activities for all age groups. Doe River Gorge sits on over 370 acres of pristine mountain land and offers adventure-based activities, summer youth camps, and leadership retreats.

healing hands health center logoHealing Hands Health Center

Healing Hands Health Center of Bristol, Tennessee provides services for uninsured people in need of treatment: medical care and needed medications, dental care (including exams, x-rays, cleanings, extractions, fillings, partials and dentures), chiropractic care, eye exams and eyeglasses.